Return and Refund Policy

  1. Returns Policy

    We have a 30-day return policy. This means you have 30 days after receiving your order to request a return.

    To be eligible for a return, your item must be in the same condition that you received it: unused, with tags, and in its original packaging. You will also need to provide the receipt or proof of purchase.

    To request a return, you can contact us at contact@sharkninja-oficial.co.uk. Once your return is approved, we will provide instructions on how and where to send the package.

    Items sent back to us without first requesting a return will not be accepted.

    If you have any questions regarding returns, you can email us at contact@sharkninja-oficial.co.uk.

    Damages and issues

    Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong product. We will evaluate the issue and help you find a solution.

    Exceptions and non-returnable items

    Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made or personalized products, and certain personal care items.

    We also do not accept returns for hazardous materials, flammable liquids, or gases.

    If you have questions about a specific product, please contact us before initiating a return.

    We do not accept returns on sale items or gift cards.

    Exchanges

    If you wish to exchange an item, the fastest way is to return the original product. Once the return is approved, you can make a new purchase for the item you want.

    European Union 14-day cooling-off period

    If the order is shipped within the European Union, you have the right to cancel or return your order within 14 days, without giving any reason. The item must be returned in the same condition in which you received it: unused, with tags attached, and in its original packaging. You must also provide the receipt or proof of purchase.

    Refunds

    Once we receive and inspect your return, we will notify you whether the refund has been approved.

    If approved, the amount will be automatically refunded using the original payment method. Refund processing may take up to 10 business days.

    Please note that your bank or card issuer may also require additional time to process the refund and reflect it in your account.

    If more than 15 business days have passed since your return was approved and you have not yet received the refund, please contact us at contact@sharkninja-oficial.co.uk.